My partner purchased an engagement ring from another jeweler last year. The clasps that held it in place kept on bending back as it was 18 c gold. We took the ring here and they tightened the ring at no chargs. Due to the design flaw, we brought the ring back for a longterm solution. A new clasp was fabricated out of a new casting. Perfectly integrated with my existing ring, looks better than it did before. Thank you so much!!We are so happy with the design, customer service and pricing. I bought my wedding band here and my fiance will be buying his soon. Highly recommend!!! Thank you Anna and Melissa!