I did a lot of research when looking for an engagement ring. After a hunt through several stores and private jewellers, a friend of mine recommended Samuel Kleinberg Jeweller’s. I am forever thankful to this friend. Lorne is a very knowledgeable man who helped simplify the entire process. We had a vision in mind and he was able to find exactly what we needed, make recommendations, but give us space to make the decision ourselves. This was a no pressure buying experience that made it very enjoyable. Melissa was an absolute savior to us as we tweaked and changed our minds a hundred times with the design idea. She was able to respond unbelievably quick to my numerous e-mails and always communicated with us effectively so that we knew exactly what was going on. This was essential as we lived 4 hours from the city and were juggling busy work schedules. Her patience is something to aspire to and her incredible accommodation made us feel like we were the most important customers in the world. With her help we received a final product that certainly exceeded our expectations – we couldn’t be happier.
I would strongly urge anyone looking at jewellery of any kind to go to Samuel Kleinberg. These people really understand customer service and I guarantee you will not be disappointed. My fiancée and I look forward to returning for wedding bands! Thank you guys so much for making this special time so memorable.